Customer Background: An investor built a new fully automated construction material plant on the outskirts of Manila, Philippines, purchasing a new production line including a MASA machine. This was the investor's first plant, lacking industry experience.
The Challenge: As a new entrant to the industry, the customer faced numerous uncertainties: How to select mould types? How to ensure compatibility with the production line? What about maintenance? They needed a supplier who could provide not only products but also full-cycle technical support and consultation to ensure smooth startup and continuous operation.
Turui Solution: Turui Machinery acted as their "general consultant" in the field of moulds. From the early stages of the project, Turui engineers participated in equipment selection discussions to ensure perfect mould-machine compatibility. Based on market needs in the Philippines, Turui recommended a combination of their best-selling standard block and hollow block moulds. Furthermore, Turui provided detailed installation guidance manuals, remote video debugging support, and comprehensive operation and maintenance training before the moulds were shipped.
Results & Value:
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Smooth Commissioning: The factory achieved successful production of its first batch of products in a very short time, thanks largely to Turui's end-to-end support.
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Rapid Profitability: Stable production allowed the plant to quickly reach designed capacity. The high-quality products soon gained market orders, achieving rapid profitability.
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Risk Mitigation: Turui's professional guidance helped the customer avoid common mistakes made by new entrants, saving significant trial-and-error costs and time.
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Foundation for Long-Term Cooperation: Based on the trust built during the initial cooperation, this customer has listed Turui as a strategic supplier and will continue to purchase Turui products for subsequent expansion plans.
Client Testimonial: "For a newcomer, the process of building a factory is full of challenges. The Turui team has been like an expert friend, supporting us from the beginning until now. Their comprehensive service gave us confidence in production, which was one of the key factors for our success."
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